Cemo Laser Clinic Privacy Policy

Cemo Laser Clinic – Privacy Policy

Updated: December 2025

Cemo Laser Clinic ("we", "our", or "us") is committed to protecting your personal information and providing a safe online experience. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Information We Collect

Personal Information:

Name
Email address
Phone number
Login details
Passwords
Communications with us (messages, forms, enquiries)
Personal profile information
Booking and treatment information

Payment Information:

Payment details, including credit card information (processed securely through our payment provider — we do not store full card numbers)

Technical & Usage Information:

IP address used to connect your device to the internet
Browser type, device information, and connection details
Page response times and errors
Length of visits to certain pages
Page interaction information (scrolling, clicks, browsing patterns)
Referral pathways (how you arrived at our website)

We may use software tools (such as analytics services) to measure and collect these session details.

2. How We Use Your Information

Provide and operate our services
Manage bookings and client accounts
Process payments
Improve website performance and user experience
Respond to enquiries, messages, reviews, or feedback
Communicate promotional offers, updates, and clinic information (you may opt out anytime)
Maintain security and prevent fraud

3. Storage & Security

Your personal information may be stored through secure third-party data storage, databases, and general applications. These providers store your data behind firewalls and use industry-standard security measures.

4. Cookies & Tracking Tools

Our website may use cookies or similar technologies to:

Enhance website functionality
Analyse site traffic and usage patterns
Improve user experience

You can adjust cookie settings in your browser at any time.

5. Sharing of Information

We do not sell or trade your personal information. We may share it only with:

Trusted service providers (payment processors, booking systems, website hosting)
When required by law, regulation, or legal request

6. Your Rights

You may request to:

Access your personal information
Correct or update your details
Request deletion where applicable
Withdraw consent for marketing communications

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately when posted on our website.

8. Contact Us

If you have questions about this policy or your personal information, you can contact us at:

Cemo Laser Clinic
Email: info@cemolaserclinic.com.au
Phone: 03 9338 8031

💖 Thank you for your trust and support!